Wireless devices and accessories may be exchanged within 14 days from the date of purchase. A restocking fee of $35 applies to any return or exchange of a wireless device. Equipment returned for exchange or refund must be in “like new condition”, as determined by a BARK MOBILE representative in their sole discretion. Returned wireless devices must include the device, charger, battery, instructions, any additional components and the original box and packing material accompanied by the original purchase receipt. Accessories must include the unit and original packing material accompanied by the purchase receipt. Exchange of wireless device does not extend the 14-day risk free trial. Only one exchange permitted. Merchandise purchased from an authorized retailer must be returned to the original purchase location and is subject to the retailer's return / exchange policy.